Google says new Duplex AI voice assistant will identify itself to humans

11 May

Google has confirmed on Thursday that its new Duplex AI voice technology will have ‘disclosure built-in’.

The new virtual assistant service, which mimics human voice to help schedule appointments and make reservations over phone calls, will identify itself as an AI.

Earlier this week at the I/O ’18 Keynote, the internet giant unveiled the service, which features realistic verbal details such as ticks, pauses and elongated words. It soon attracted ethical debates on the way the service should disclose its identity to humans.

“We understand and value the discussion around Google Duplex — as we’ve said from the beginning, transparency in the technology is important,” a Google spokeswoman said in a statement.

“We are designing this feature with disclosure built-in, and we’ll make sure the system is appropriately identified. What we showed at I/O was an early technology demo, and we look forward to incorporating feedback as we develop this into a product.”

It is not yet known how Duplex will identify itself.